Important: KaAyos is a platform that connects clients and workers. We facilitate discovery, communication, and booking, but we are not a party to any service agreement. Always exercise caution and good judgment when transacting with others.
For Homeowners
Check Worker Verification
Look for the Verified badge and PESO accreditation on worker profiles. Verified workers have submitted valid government ID and barangay clearance. While verification improves trust, always use your best judgment.
Communicate Within the Platform
Use KaAyos's in-app messaging for all communications. This keeps a record of your conversations and helps us assist you if any issues arise.
Agree on Terms Before Work Starts
Clearly discuss the scope of work, schedule, and price before the worker arrives. Use the Service Agreement feature in the booking flow so both parties are on the same page.
Personal Safety
- Ensure another adult is present at home when a worker arrives, if possible.
- Secure valuables and pets before work begins.
- Verify the worker's identity by matching their profile photo.
- Do not share personal financial information like bank accounts or credit cards.
Leave Honest Reviews
After a booking, leave a truthful review. Your feedback helps other homeowners make informed decisions and helps workers build their reputation.
For Workers
Maintain a Professional Profile
Keep your profile complete with accurate information, clear photos of your work, and up-to-date skills. A complete profile attracts more clients and builds trust.
Confirm Bookings Through the Platform
Always confirm bookings and communicate through KaAyos. This ensures there is a record of the agreement, schedule, and scope of work.
Personal Safety
- Inform a family member or friend about your job location and expected return time.
- If a situation feels unsafe, leave immediately and report through the platform.
- Do not accept payments outside of the agreed terms.
- Keep your emergency contact information updated in your profile.
Reporting Concerns
If you experience or witness any safety issues, harassment, suspicious behavior, or policy violations, please report them immediately. You can:
- Use the in-app reporting feature on your dashboard
- Contact our support team via email
All reports are reviewed promptly and kept confidential. KaAyos reserves the right to suspend or remove users who violate our safety policies.